Effective November 11, 2026. This policy applies to retail purchases from gaffneym.store.
Where we ship
We ship within the United States, including Alaska and Hawaii, and to Canada. We do not ship to P.O. Boxes. A valid street address is required.
Shipping fees
- 1–5 items: $24 per item.
- 6–20 items: $20 per item.
- 21 or more items: freight shipping is quoted individually. Contact support@gaffneym.store before ordering.
Prices are in USD. Taxes, customs duties, import charges, and any additional Canadian delivery fees are not included in the shipping rate. Applicable checkout charges will appear before you place an order. Any additional import charges are the recipient’s responsibility.
Production and delivery
Products are made to order. The product page shows an estimated production lead time for the selected SKU. Your order confirmation provides the estimated delivery date. Estimates may change due to production or carrier delays; contact us if your order is delayed. We will notify you of material delays and offer any cancellation or refund options required by applicable law. You will receive tracking information when your order ships.
Order changes and cancellations
Email support@gaffneym.store as soon as possible to request a change or cancellation. We will confirm whether the request can be accommodated based on the order’s production and shipping status. Do not assume a cancellation has been accepted until we confirm it in writing.
30-day retail returns
Contact support@gaffneym.store within 30 days of delivery with your order number and a short explanation. Eligible products must be unused, unaltered, undamaged, and in their original condition and packaging. We will provide a return authorization and return shipping instructions. Eligible standard retail returns include free return shipping. Please do not return items without authorization.
Refunds and exclusions
- For a standard return, we refund the product price. Original shipping, customs duties, and import fees are nonrefundable.
- For a defective or transit-damaged product, we refund the product price and original shipping fees. Customs duties and import charges remain nonrefundable, except where required by law.
- Products damaged through accidents, misuse, unauthorized alterations, or improper installation are not eligible for a standard return.
- Return requests after 30 days from delivery are not accepted, except where required by law or covered by the warranty.
- Gift cards, if offered, are final sale. Trade orders are final sale and are not eligible for returns or exchanges, except for rights required by law.
Return processing
Allow approximately 1–2 weeks for a return to reach the warehouse, then 5–7 business days for inspection and processing. Following approval, we issue the refund to the original payment method. Your payment provider may require additional time to display it.
Damaged, incorrect items and exchanges
If your order arrives damaged, defective, or incorrect, email us promptly with your order number, photographs of the item, and photographs of its packaging. Keep all packaging while we investigate. Contact us to arrange an exchange; replacement availability and lead times will be confirmed individually.
Contact
Gaffneym
14900 Magnolia BLVD, Unit 5906
Sherman Oaks, CA 91413, United States
Email: support@gaffneym.store
This policy does not limit any nonwaivable consumer rights.